Started in 2016, RipplePop is a one-stop-shop for any and all WordPress help.
RipplePop gives you and your company a professional and dedicated developer for a flat monthly fee.
A RipplePop developer works in your tools (Slack, Basecamp, Asana, anything!) and on your timezone, no matter where your businesses or customers are in the world.
You can scale your development team up and down as needed.
Best of all, with RipplePop you get the reliability and accountability of the RipplePop support team in Chicago.
We try to make the process of getting the best developer to help you as simple as possible. When you sign up, we have a quick form to find out more about your exact needs and what skills you would need your developer to have in order for them to be successful. It also collects the daily time you want your developer active each day so you can both collaborate in real-time if ever needed. Here is a link to the form where you can share your needs with us.
We then find the perfect developer on our team for your work. We match them based on their skills and their ability to work on your time zone. Within 24 hours we connect you with your developer and make the introduction and share how to begin on-boarding them into your tools. Sometimes this can take up to 48 hours if you have very specific development needs.
That's it! You can be off to the races with a developer matched to your needs within 24 hours if you were to sign up right now. You then have 14-days to see how things go and we are more than happy to refund you during your initial 14-days if it is not a great fit.
If you have any questions before getting started, just send an email to email@example.com and we'll help.
Our membership is month-to-month. We even offer a 14-day 100% satisfaction guarantee if you are not happy with our service.
If you want to sign up for a quarterly or yearly membership at a discounted rate, we do offer that. Just inquire send an email to firstname.lastname@example.org and we can get you set up.
RipplePop is based in Chicago and our development team is based in the Philippines. We love our Filipino team as they are incredibly hard-working and diligent.
We look for great developers with great English skills. Part of our vetting process is making sure our developers have very good English comprehension and writing skills. If you need a developer replying directly to your customers, we'll match you with one who has tested the highest in their spoken and written English tests.
Yes and no... Let me explain.
If you have a project that is something quick, let's say 3-5 days of full-time work, we do not sell any type of one-off plans to accommodate that.
However, that does not mean we can't make it work with our plans. We have many customers who sign up for a monthly plan, but it is a 'project-based' relationship. Meaning, often we get agencies or people who just need a site built then they plan to leave our service. That is completely okay with us.
How that typically works:
Email us to tell us more about your project: email@example.com. We can give you a rough idea of how many hours it might take to complete that project (let's say it is a large site and might take 60-80 hours for this example site build). Based on the 60-80 hours to complete the project, you can choose a plan of ours that best matches your timeline or due date for the project:
Our Pro plan (8-hour per day) means this project would be completed in about 2 weeks. If you have a tight deadline, this is often how we can work to meet those tighter deadlines.
Our Flex plan (40-hours per month) means the project would be completed within 1.5-2 months of signing up. This would mean the estimate for the work would be the cost of the Flex plan multiplied by the number of months for the project.
Once you decide which plan is best for you based on your project timeline, you can sign up and get started!
The main advantage of RipplePop is that you have a company (us) and service offering backing up our plans.
If an Upwork freelancer decides to leave town and not answer any emails, you are left with little that you can do and even less that you can do legally if they are an international freelancer.
With us, you get a company that backs the promise. If a dev is not doing a good job for you, we can swap in a new one or even provide replacement developers if your developer is sick or absent. These types of things are what make our service something you might pick over trying to go and find the perfect freelancer that you can entrust with the work you have.
Scaling your RipplePop team is something we wanted to make simple. There are two ways you can scale: Horizontally or Vertically.
You have a developer on a Flex plan (40-hours each month). You upgrade that developer to a Pro plan (8-hours each day).
You already have a developer on a Pro or Flex plan. You want to add an additional/new developer to the team (maybe with different skills) on their own Pro or Flex plan.
So you can either scale up your current developer's hours or scale outwards by adding additional developers to your team.
In the occasion where you have a developer on a Flex plan, and you want to upgrade their hours and they do not have that availability in their schedule, we can either find a second developer to handle these additional hours alongside your existing developer OR we can find a more full-time-ready replacement who has the availability to scale up to full-time with you.
Yes! Our developers are yours to use as you need. If you need a developer or team of developers to be replying directly to your clients or customers, we can supply the team to do that.
You can make them their own email within your organization for them to use to white-label it even further. We try to be flexible here so you can use your developer for your specific use-case.
Our current plans only cover 5 days of work per week (Monday - Friday), however, if you are interested in getting weekend coverage, just let us know and we can talk about finding someone for weekend work if we have them available.
When you sign up for RipplePop, you are signing up for either a Pro or Flex plan.
The Pro plan gives you 8 hours of work each day (Monday-Friday). These hours cannot be flexed in anyway because 8 hours a day is the maximum availability per developer.
The Flex plan gives you 40 hours with your developer to use each month (Monday-Friday). These hours flex. They can be used as needed. For instance, you may want to do 4 hours every Monday but only 2 hours every Tuesday. However you'd like to spread those hours out across the month (Monday-Friday) you can do it under the Flex plan.
One thing to keep in mind is that on the Flex plan your developer may also be serving another customer so you need to coordinate the use of your hours with plenty of notice to your developer. Our support team is also available if you have any questions about your Flex hours and timing at firstname.lastname@example.org.
Hours on either the Pro or Flex plan do not roll-over in anyway so please make sure to use up your hours before your billing cycle ends.
You can downgrade from a full-time plan to a Flex 40-hour plan at any point during your current month of service. We allow for 1 plan change per billing cycle.
If you downgrade to a Flex 40-hour plan and you have remaining time left on your current plan, we can credit your account with a credit to be used when changing plans. Just send us an email at email@example.com.
We have a very rigorous vetting process to ensure only the best developers make it through to be on our team.
Here is what is involved to become a RipplePop Developer:
Our Developer Manager is responsible for finding and getting developers to start the application process.
We run the appropriate background checks, ID checks, and English comprehension tests to ensure we can proceed with that applicant.
The initial application is long and it takes around 45 minutes to an hour to complete. It has very specific instructions that, if not clearly followed, will result in us immediately disregarding the applicant. We ask the developer to record videos as they work and explain their reasoning and decision making as they work. This helps us judge their skills in real-world scenarios and get a feel for how they communicate through finding solutions.
If their initial application is good, we advance them onto some tests. This includes tests for their development skills, CSS skills, and other skills relevant to the customers they plan to serve.
If all tests go well, the candidate moves onto the final stage interview. This interview is with our most senior level developer. He has been with us for over 4 years now and been a developer for more than 10 years. He has seen everything under the sun, and we trust him deeply with being able to analyze if a developer has what it takes to be a successful developer on our team.
If the final interview goes well and the candidate passes, they are in the pool of "ready developers" who have been approved and are waiting to be assigned to a customer that matches their skill-set.
One of the ways we protect our customers is by having a very in-depth and thorough vetting process. This helps ensure only the most diligent, honest, knowledgeable, and reliable developers make it through.
As soon as you sign up, an internal clock of ours starts ticking. Typically we have a perfect match ready for you within 24 - 48 hours of signing up depending on your specific needs.
Let's say you've set your developer up for 2-hours of work per day. Today, you have an hour of work (maybe less to give them) but you want to make sure you utilize their time. Here are your options:
You can have the developer help with other tasks (editing spreadsheets, answering emails, tidying up work, admin work, etc) as long as they express they are comfortable working in the associated applications.
You can always ask your developer to do more proactive work. Example: "Please review all of my sites and do a speed audit. Improve the speed of the poorest performing sites when I do not have other work to give you."
You can always lean on your developer for some basic consulting. "What tool is best to accomplish X, Y, and Z?" "Can you highlight the best strategy to export and import thousands of custom posts and media?"
Your developer's daily hours are yours to utilize. If the amount of dev work is light, you can always get creative with asking for help on other items as long as they are comfortable doing so.
When you sign up we connect with you to discover your exact needs. If you need a developer who has solid design skills and can whip up a page from scratch with minimal design input, we can find that developer for you.
In short, the answer is yes, we absolutely have developers on our team who can handle design as well as development.
If you need a graphic designer outright, you can let us know as we have many great designers we can assign to you as well!
When our developers apply to become a developer on our team, we ask them, "What is your preferred time to work?"
Many of our developers prefer "off-hours" or the graveyard shift. We do not force our developers to work on schedules they have not indicated as their preference.
This means if you want your developer active from 10 am - 12 pm CST each day, we will find a developer with the best skills for your needs and the availability you are seeking.
That way, you get a developer who is happy to be online and working with you during their preferred shift schedule. This allows you to do things like a Zoom, Skype, Google Hangouts, Slack chat, etc all while they are working. This real-time collaboration is a great way to help make sure you always have access to your developer during your daily shift schedule.
We have our own set of tracking and check-in tools to monitor our developers. However, if you want your developer to be reporting in a time-tracking tool that your company uses or monitors, you can absolutely do that.
Simply invite your developer (via their RipplePop or the company email you made for them) into your time tracking tool of choice. Then make sure you instruct the developer on how to properly track their time in the proper way you are looking for.
That's it! You're all set and can now track the hours of your developer.
Most of our customers are people or agencies who are already using a project management tool to track their work. Examples of tools we've helped with in the past include Basecamp, Trello, Asana, Jira, Slack, Monday, Google Docs, etc.
One of the major benefits of our plans is that our developers come to you and your tools. So if you are using Asana to track to-do items around your site(s), you can simply invite your developer into your Asana and they can begin working through those items.
We do this to allow our customers more flexibility so that they are not restricted to a specific way of submitting work to their developer.
If you do not have a Project Management tool in place, let us know and we can always create a private shared Trello board as a starting point or you can simply request things from your developer by sending them an email if ever needed.
You can access your account from ripplepop.com/my-account
Once logged in, you can easily cancel your subscription and change your billing details from within the various tabs present within your account dashboard.
If you'd like to upgrade or downgrade send us an email at firstname.lastname@example.org and we'll help make sure everything gets correctly updated.
If you are looking to pause your work but would like to retain access to your same developer upon returning please let us know.
Yes, if you wish to pause your billing and want to return in the future and have us retain the same developer who you were assigned, we can do that with a reduced monthly fee.
To reserve your Pro developer (8-hours per day), the cost is $250/week.
If you are on a Flex plan, the cost to maintain your developer with no risk of them being reassigned to another customer is $75/week.
If you are canceling or pausing for just a few days or one-week, oftentimes that is short enough where we can reserve your developer without much issue or need for additional charges. However, if you plan on pausing for more than a few days, you would need to pay the retainer fee to lock in the same developer and time slot when you return again.
That is the beauty of having a service/business (us!) around!
If your developer is ever sick, they will report that to our Customer Champion. Our Customer Champion then begins to look for a temporary replacement for your account. Once found, our Customer Champion will send an email to you, connecting you to your new temporary developer. That way, you never have to miss a day of work even if your developer is sick or absent. Then your developer will return on your account when they are healthy again.
If your developer is ever sick or misses a day of work, it is not required to get a replacement. If your workload is light, you can simply let your developer have the day off if you choose. Or, if you do not want a replacement (too many cooks in the kitchen) your developer can always work out a schedule to make up the missed hours over the next couple of days.
Either way you go, we'll always be here to help in these types of scenarios. If your developer is not reporting in for you today, please email us at email@example.com so we can get you a replacement right away.